Limited Offer for Free Postage is for Mainland UK only & may exclude some low cost or heavy items. Please note. We may have to request extra funds to cover the shipping on some orders as this will not be taken into account at the checkout. Click here to see why the website can’t work out the postage costs. Royal Mail postal prices have rocketed since 4th April 2011 but we will endeavour to send as many orders as possible post-free whenever we can.
International orders Please note Worldwide delivery options are currently not available on line. Please call & we can take your order over the phone.
Normal Delivery costs
Most UK Orders
Single discs or sets are subject to a £1 delivery charge. Orders for two or more (or advance & standing orders of new releases) are FREE in the UK.
All orders placed for discs, on the phone or on-line are sent out Royal Mail 1st Class or Recorded Delivery. A signature will be required for Recorded Delivery. This usually takes 24-48 hours to arrive. Please note Royal Mail do not guarantee delivery within 48 hours, so please allow up to 5 working days for delivery. If a disc is out of stock or no longer available and the order will have to be cancelled we will let you know.
Equipment & disc orders that are too heavy or high value to send with Royal Mail will be send with a courier. Parcels up to 25kg are subject to a £9.95 delivery charge. Some parcels over 25kg (large speakers etc.) may cost more.
International orders for 1-4 discs are subject to a £5.95 delivery charge. For larger orders the cost may be more. We will contact you if the delivery cost is more than £10.
Non mainland UK and international orders for equipment are subject to an additional delivery charge. The cost depends on the weight of the parcel and the destination it is going to, we will contact you with a delivery cost before sending.
It is the responsibility of the customer to check deliveries and if they do not have time to do so, then they must sign as "unchecked". Cookies are not liable if the customer has signed for the goods as being in "good condition".
Any shortages or damages must be notified on the phone within 24 hours of receipt and also in writing (fax or email is OK), within 48 hours of receipt. We recommend that all discs be inspected on the day of receipt before playing them.
Whilst Cookies undertake that every effort will be made to ensure that goods are delivered promptly, no liability will be accepted for a delay in dispatch or delivery of the goods. We will only arrange carriage collection from a customer at no cost if we have delivered the wrong goods and the mistake is clearly our fault. For small items where we have delivered in error, we request that the customer returns the package to us via recorded delivery, the expense for which shall be re-credited.